Frequently Asked Questions

Is an hourly rate cheaper than a fixed price?
Other companies that offer you one flat rate calculate your price based on the maximum amount of time that it might take to move you including driving to and from the their Depot so it will always be dearer then a company that charges by the hour.

HAPPY MOVERS only charges an hourly rate which starts at your door and finishes when our movers finish unpacking at your new destination. Also with HAPPY MOVERS we will let you help pack and unpack smaller items onto the truck thus also keeping down the price.

What are the conditions of your hourly rate?
We charge a 2 hour minimum which starts when we arrive at your door and 15 minute increments after the first 2 hours.

What size moves do you do?
We have both large trucks and small trucks including a Utility with a cage for those smaller moves. We cater for all moves from just a few items into storage or large Office’s/ House’s.

Can I get a discount?
For all returning customers we give a 10% discount. Otherwise we recommend that you move from Monday to Saturday during business hours to get the cheapest rate.

I can get a cheaper rate?
This may be true but you have to look at the overall picture and that is that we are extremely confident we can move you more carefully, cautious and faster than any other movers out there. Our men are very fast and knowledgeable about this industry having decades of experience in the removal industry.

Do you charge Depot to Depot?
We charge from the time we arrive at your door.

Do we have to pay for petrol on the trucks?
For we do not charge depot to depot we require a one off fuel surcharge of $25.

How can I pay for my bill?
You can pay by cash or credit card on satisfactory completion of the move. Once payment is received and processed we will issue you with a receipt.

Do you work on weekends or Public holidays?
Yes we operate 7 days a week from 8am till late and work most public holiday's.

How much notice do you need before a move?
We recommend that you book as soon you know you are moving. (most of our clients usually book with 1 to 2 weeks notice).

|Is there a penalty if we change or cancel our booking?
There is no charge for a change of booking we ask that you can give us at least 24 hours notice so we can book in your new move date. Should you not cancel and we arrive at your door on the day of the move a 2 hour fee will apply.

Will HAPPY MOVERS give us an exact time that they will arrive and finish?
We will give you an approximate time of arrival and departure. If you need a phone call 30 minutes before we arrive then please tell our consultants when you book.

What if our move doesn’t fit in one trip?
We have small and large trucks to suit every move, speak to one of our consultants to see which one is right for you. If it is a really big move than we can organize for multiple trucks and more men if need be.

Can I help move?
To keep the cost to a minimum we allow you to help as much or as little as you like. However we recommend that you leave the larger heavier items to our experienced professionals to look after.

Do you move pool table or pianos?
We can move pool tables and most piano’s we charge a one off fee of $49 per item. Tell us when you book if you have either of these items so we can prepare accordingly.

I am moving into a high rise building do I have to alert the manager?
You should give the manager plenty of notice so that they can lock of a lift for us to use and so we do not disturb the other residents. Normally the manager has times that suit them, for example most managers will not let you move on a Sunday so as not to inconvenience other tenants.

What can I do to make sure my belongings end up in the right room?
If you label the boxes with a black permanent marker then our removalists will place that item in the correct room. Fragile and heavy boxes should be marked appropriately.

Do I have to empty out the drawers in my filing cabinet’s and chest of drawers?
We always recommend, where you can that, you empty out your belongings and put them into boxes so that the items are lighter and nothing can fall out.

What do I have to do to my appliances?
Contact the right professionals to disconnect and reconnect washing machines, dishwashers and other major appliances

When should I empty my fridge and freezer?
We normally load the fridge near the end of the job so that it can come off quickly at the new destination. Empty your fridge and freezer into an esky about an hour before we move it.

Can you move my Barbeque?
We can move your barbeque however by law we are not allowed to move your gas tank for safety reasons so this should be removed from your barbeque and taken yourself.

What items can you not move?
• Gas tanks
• Pesticides
• Paint thinners
• Oil
• Petrol
• Kerosene
• Methylated spirits
• Turpentine
• Swimming pool chemicals
• Firearms/ Weapons

There is very limited parking where I live what should I do?
The closer we can get to your house the shorter the distance the removalists will have to carry the items thus saving you money on time taken to move. Make sure to arrange parking space for the truck before the move day by telling your neighbours and parking your car in an alternate location if needed.

Do I have to be at the pick up and delivery?
Yes you or one of you friends or relatives will need to be at the pick up so we can access your house and know what to move. Likewise we will need someone at the new address so we know where to place all of your items.

What will I need to pack my belongings?
If you are doing it yourself we recommend that you use the following;
• Clean, sturdy boxes
• Clean newspaper/ Butcher's paper
• Bubble wrap
• Black permanent marker
• Durable tape

Do I have to tip the movers?
Do not feel obliged to tip our movers as they will complete your job to the best of their ability either way. However just like any other service industry if you felt like they did an excellent job then you may wish to tip (a glass of water while they move will be very much appreciated).

Am I insured when I move?
HAPPY MOVERS thrives to successfully complete your move with absolutely no damage however there is always outside circumstances. If you feel you need insurance then we suggest you contact your insurance provider.

Or Alternatively click here www.removalsinsurance.com.au