Frequently Asked Questions
Is an hourly rate cheaper than a fixed price?
Other companies that offer you one flat rate calculate your price based on the maximum amount of time that it might take to move you including driving to and from the Depot of their choice so it will always be dearer then a company that charges by the hour. HAPPY MOVERS only charges an hourly rate which starts at your door and finish’s when our movers have finished unpacking at your new destination. Also with HAPPY MOVERS we will let you help pack and unpack smaller items onto the truck thus also keeping down the price.
What are the conditions of your hourly rate?
We charge a 2 hour minimum which starts when we arrive at your door and after 2 hours we charge in 15 minute increments’.
What size moves do you do?
We have both large trucks and small trucks including a Utility with a cage for those smaller moves. We cater for all moves from just a few items into storage or large Office’s/ House’s.
Can I get a discount?
For all customers that have used us before we give a 10% discount to providing they have our fridge magnet that entitles them to 10% discount. Otherwise we recommend that you move from Monday to Saturday during business hours to get the cheapest rate.
I can get a cheaper rate?
This may be true but you have to look at the overall picture and that is that we are extremely confident we can move you more carefully, cautious and faster than any other movers out there. Our men are very fast and knowledgeable about this industry having decades of experience in the removal industry.
Do you charge Depot to Depot?
We do not charge depot to depot it is not fair for you to have to pay for us to get to your door that’s why we start time when we arrive at your door.
Do we have to pay for petrol on the trucks?
Unless the destination is far and out of our normal area that we move we do not charge you for petrol.
How can I pay for my bill?
Payment will be charged after completion of the move. You can pay by cash or credit card. Once payment is received and processed we will issue you with a receipt.
Do you work on weekends or Public holidays?
Yes we operate 7 days a week from 8am till late and work every public holiday except Christmas day and Anzac day for obvious reasons.
How much notice do you need before a move?
HAPPY MOVERS are very flexible we can move you within a few hours notice however this should be only in absolute emergencies for we are always busy and you should give yourself ample time to organize your belongings. We recommend that as soon as you know you are moving you book the move with us (most of our clients usually book with 1 to 2 weeks notice).
Is there a penalty if we change our booking?
There is no charge for a change of booking we just ask that if you can give us at least 24 hours notice so we can book in you new move date.
Do you have a cancellation policy?
If you no longer require our services than we ask that you give us at least 24 hours notice so we can allocate our trucks to another job. If you do not cancel and we arrive at your door then there is standard 2 hr minimum charge that will apply.
Will HAPPY MOVERS give us an exact time that they will arrive and finish?
We will give you an approximate time of arrival and departure we can not give you an exact time because we never know exactly when we will finish the job before hand and how long it will take to move you. If you need a phone call 30 minutes before we arrive then please tell our consultants when you book.
What if our move doesn’t fit in one trip?
We have small and large trucks to suit every move, speak to one of our consultants to see which one is right for you. If it is a really big move than we can organize for multiple trucks and more men if need be.
Can I help move?
To keep the cost to a minimum we allow you to help as much or as little as you like. However we recommend that you leave the larger heavier items to our experienced professionals to look after.
Do you move pool table or pianos?
We can move pool tables and most piano’s there is a one off fee of $49 per item that will be charged at completion of the job. Please tell us when you book if you have either of these items so we can prepare accordingly.
I am moving into a High Rise building do I have to alert the manager?
You should give the manager plenty of notice so that they can lock of a lift for us to use and so we do not disturb the other residents. Normally the manager has times that suit them, for example most managers will not let you move on a Sunday as not to upset other tenants.
What can I do to make sure my belongings end up in the right room?
If you label the boxes with a black permanent marker then our removalists will place that item in the correct room. Fragile and Heavy boxes should be marked appropriately.
Do I have to empty out the drawers in my filing cabinet’s and chest of drawers?
We always recommend where you can that you empty out your belongings and put them into boxes so that the items are lighter and nothing can fall out.
What do I have to do to my appliances?
If you can disconnect all of your appliances before the move and contact the right professionals to disconnect and reconnect washing machines and dishwashers, for our movers are not qualified plumbers or electricians.
When should I empty my fridge and freezer?
We normally load the fridge near the end of the job so that it can come off quickly at the new destination. Empty your fridge and freezer into an esky about an hour before we move it.
Can you move my Barbeque?
We can move your barbeque however by law we are not allowed to move your gas tank for safety reasons so this should be removed from your barbeque and taken yourself.
What items can you not move?
Gas tanks Pesticides Paint thinners Oil Petrol Kerosene Methylated spirits Turpentine Swimming pool chemicals Firearms/Weapons.
There is very limited parking where I live what should I do?
The closer we can get to your house the shorter the distance the removalists will have to carry the items thus saving you money on time taken to move. Make sure to arrange parking space for the truck before the move day by telling your neighbours and parking your car in an alternate location if needed.
Do I have to be at the pick up and delivery?
Yes you or one of you friends or relatives will need to be at the pick up so we can access your house and know what to move. Likewise we will need someone at the new address so we know where to place all of your items.
What will I need to pack my belongings?
If you are doing it yourself we recommend that you use the following; Clean sturdy boxes Clean Newspaper/ Butchers paper Bubble Wrap Black permanent marker Durable tape
Do I have to tip the movers?
Do not feel obliged to tip our movers as they will complete your job to the best of their ability either way. However just like any other service industry if you felt like they did an excellent job then you may wish to tip (a glass of water while they move will be very much appreciated).
Am I insured when I move?
HAPPY MOVERS thrives to successfully complete your move with absolutely no damage however there is always outside circumstances. If you feel you need insurance then we suggest you contact your insurance provider.
If you have any unanswered questions then please contact us now.
We offer a 10 % discount on all moves until 1st May 2012.
Call us for your special offer!